At Aura Al Hind, we take great care to deliver premium perfumes and attars to our valued customers. Due to the nature of our products, we maintain a strict return and refund policy to ensure hygiene, safety, and fairness.
1. No Returns on Opened/Used Products
- For health and hygiene reasons, once a perfume or attar is opened, used, or tampered with, it cannot be returned or exchanged.
- Customers are advised to carefully review product descriptions and make an informed choice before purchase.
2. Eligible Returns
Returns are only accepted in the following cases:
- Wrong product delivered.
- Damaged or defective product received.
- Product missing from the package.
To qualify for a return:
- You must notify us within 48 hours of receiving the order by email at auraalhind@gmail.com or phone at +91 81788 61827.
- The product must be unused, sealed, and in its original packaging.
3. Refunds
- Once your return request is approved, refunds will be initiated to your original method of payment.
- Refunds may take 7–10 business days to reflect in your account, depending on your bank/payment provider.
- In case of prepaid orders where the product is unavailable, a full refund will be issued.
4. Exchanges
- We do not offer direct exchanges.
- If your return request is valid, you may place a fresh order after receiving your refund/credit.
5. Non-Returnable Items
- Opened or used perfumes and attars.
- Products purchased during promotions, sales, or clearance.
- Gift cards and vouchers.
6. Shipping Costs for Returns
- If the error is on our part (wrong/damaged/defective product), Aura Al Hind will bear the return shipping cost.
- In all other cases, customers are responsible for the return shipping charges.
7. Contact Us
For return or refund requests, please contact:
Aura Al Hind
📧 Email: auraalhind@gmail.com
📞 Phone: +91 81788 61827
🌐 Website: https://auraalhind.com