1. Order Processing

• All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).

• You will receive an email or SMS confirmation once your order has been dispatched.

2. Shipping Locations

• We currently ship across India.

• In Delhi NCR Same Day Delivery with COD

3. Delivery Timelines

• Domestic Orders (India): Usually delivered within 4–7 business days from dispatch, depending on your location.

• Please note: Delays may occur due to unforeseen circumstances such as courier delays, weather conditions, or government restrictions.

4. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout before you confirm your order.

• Free shipping may be offered on select products or promotional campaigns.

5. Tracking Your Order

• Once shipped, you will receive a tracking ID and link via email/SMS to track your shipment.

• Tracking updates depend on the courier partner’s system.

6. Customs & Duties 

• Aura Al Hind is not liable for delays caused by customs authorities.

7. Undelivered Orders

• If a delivery attempt fails due to incorrect address, unavailability, or refusal, the order may be returned to us.

• Reshipping charges (if applicable) will be borne by the customer.

8. Damaged or Missing Shipments

• If you receive a damaged parcel or if any product is missing, notify us within 48 hours of delivery at auraalhind@gmail.com or +91 81788 61827.

• Claims raised beyond this timeframe may not be entertained.

9. Contact Us

For any shipping-related queries, please reach out to:

Aura Al Hind
📧 Email: auraalhind@gmail.com
📞 Phone: +91 81788 61827
🌐 Website: https://auraalhind.com