Welcome to Aura Al Hind. By accessing or using our website https://auraalhind.com and purchasing our perfume and attar products, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General

  • These Terms and Conditions govern your use of our website, products, and services.
  • By purchasing from us, you acknowledge that you are at least 18 years old or have parental/guardian consent.
  • Aura Al Hind reserves the right to update or modify these Terms at any time without prior notice.

2. Products & Descriptions

  • We deal in premium perfumes, attars, and fragrance-based products.
  • All product descriptions, images, and prices are provided as accurately as possible. However, slight variations in fragrance, color, or packaging may occur due to natural ingredients and handmade processes.
  • Aura Al Hind is not liable for any allergic reactions or sensitivities. Customers are advised to conduct a patch test before full use.

3. Orders & Payments

  • Orders are confirmed once payment is successfully processed.
  • We accept payments through the modes listed on our website.
  • Aura Al Hind reserves the right to cancel or refuse any order in case of suspicion of fraud, incorrect information, or product unavailability.

4. Shipping & Delivery

  • We ship products across India and internationally (wherever applicable).
  • Delivery timelines are approximate and may vary due to logistics, customs, or unforeseen delays.
  • Aura Al Hind is not responsible for delays caused by courier partners or external factors.

5. Returns, Refunds & Exchanges

  • Due to the nature of perfume and attar products, we do not accept returns or exchanges once the product is opened or used.
  • Returns will only be accepted for damaged, defective, or incorrect products delivered.
  • Customers must notify us within 48 hours of delivery via email or phone for any claims.
  • Refunds (if approved) will be processed to the original payment method within 7-10 business days.

6. Intellectual Property

  • All content on this website, including logos, product names, images, and descriptions, is the property of Aura Al Hind.
  • Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

7. Limitation of Liability

  • Aura Al Hind shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our products or website.
  • Customers are responsible for ensuring that our products are suitable for their personal use.

8. Privacy

  • We respect your privacy. Any personal details shared with us will be kept confidential and used only for order fulfillment and communication.
  • For more information, please refer to our Privacy Policy.

9. Governing Law

  • These Terms & Conditions are governed by the laws of India.
  • Any disputes arising shall be subject to the exclusive jurisdiction of the courts of New Delhi, India.

10. Contact Information

For any queries, complaints, or support, you can reach us at:

Aura Al Hind
📍 Website: https://auraalhind.com
📞 Phone: +91 81788 61827
📧 Email: auraalhind@gmail.com